Delete your account

Two ways to permanently delete your STAT Edutech / Sankalp account and the personal data we hold for you. Both honour the same retention rules described in the Privacy Policy. This page exists, in particular, so that anyone can request deletion without installing the app — a Google Play Developer Policy requirement.

Option 1 — Delete from inside the app or website

If you can sign in, this is the fastest option. You stay in control end-to-end and the deletion is immediate.

1. Open Sankalp on your phone or visit statedutech.com and sign in.
2. Go to Settings (the gear icon in the sidebar, or /settings in the URL bar).
3. Scroll to Delete account at the bottom of the page.
4. Tap Delete my account…, then type DELETE in the confirmation box and tap Permanently delete.
5. You will be signed out automatically. The data deletion is committed in the same request — there is no waiting period.

Option 2 — Email request (no sign-in needed)

Use this if you cannot sign in (lost password, lost access to your registered email, or you never installed the app and want a deletion record on file).

1. Email grievance@tristack.tech.
2. Subject: Account deletion request.
3. In the body, include the registered email address, the parent or teacher name on file, and (if you remember) the school subdomain.
4. We may ask one verification question (e.g. the date of your last quiz, or the child’s class) to confirm you control the account.
5. Once verified, we delete the account within seven working days and email you a confirmation.

What gets deleted

• Your account record (name, email, password hash, role)
• Profile data for any children linked to a parent account
• Quiz history, scores, weak-topic flags, and the practice calendar
• Notification preferences
• Any in-app session tokens and refresh tokens

What we may retain (and why)

• Razorpay payment records for any top-ups you bought on the website (purchase IDs, amounts, GST invoices) — retained for the period required by Indian tax law (currently eight financial years from the end of the relevant assessment year). These are anonymised against your account record so they cannot be tied back to you for any other purpose.
• Server logs with truncated IP addresses for up to ninety days — used only for security investigations and rotated automatically.
• Aggregate, non-identifying analytics (e.g. “X quizzes generated this week across all users”). Your individual contribution to those aggregates is not removable, but the aggregates contain no personal data.

School-managed accounts (students & teachers)

Students and teachers whose accounts were created by a school principal cannot self-delete from the app — the principal owns the roster. To request deletion of a school-managed account, ask your school’s principal first. If the school is unresponsive, email grievance@tristack.tech and we will follow up with the school on your behalf. We honour all such requests within thirty days under Section 11 of the Privacy Policy.

Reactivation

Deletion is irreversible. If you change your mind after deleting, you will need to create a new account — the old quiz history cannot be restored.

Last updated: 9 May 2026. Part of the Privacy Policy. Maintained by Tristack Technologies LLP, the publisher of STAT Edutech and the Sankalp parent app.