1.Parties & definitions
In these Terms:
- “Tristack”, “we”, “us”, “our” means Tristack Technologies LLP, an Indian limited liability partnership.
- “STAT” or “Platform” means the web application at statedutech.com and each tenant subdomain, together with the associated APIs, Android applications, and any documentation we make available.
- “Customer” means the entity or individual that contracts with us for the Platform: a school (institutional customer) or a parent (Sankalp customer).
- “Authorised User” means an individual permitted to use the Platform under the Customer's subscription — principal, teacher, student, parent, or aspirant — created through the onboarding process.
- “Order” means a signed order form, a written confirmation, or an online checkout that records the subscription plan, term, and fees.
- “Customer Data” means data submitted to the Platform by or on behalf of the Customer or any Authorised User, including quiz attempts, scores, uploaded files, and roster information.
- “DPDP Act” means the Digital Personal Data Protection Act, 2023, of India.
- “Sankalp” means the parent-led, self-signup variant of the Platform offered directly to parents and guardians.
2.Acceptance & eligibility
By creating an account, signing an Order, clicking “I accept”, or otherwise using the Platform, you confirm that (i) you have read and understood these Terms, (ii) you have authority to bind the Customer you represent, (iii) you are at least 18 years of age, and (iv) you will use the Platform in accordance with applicable Indian law. Where the Authorised User is a child below 18 (a typical student), the parent or the school accepts these Terms on the child's behalf.
The Platform is offered for educational use within India. We do not target users in jurisdictions where the offering would conflict with local law.
3.Accounts & access
STAT uses a top-down onboarding model. The school's principal creates teacher and student accounts; teachers may further create student and parent accounts; in Sankalp, the parent self-registers and creates child profiles linked to their account. There is no public self-signup for school accounts.
- You are responsible for keeping your credentials confidential and for all activity under your account.
- You must promptly notify us of any unauthorised use or suspected breach at security@tristack.tech.
- We may suspend an account that we reasonably believe is being used in violation of these Terms, of law, or in a way that risks the integrity of the Platform.
- The Customer is responsible for verifying the identity of its Authorised Users — we have no independent means of verifying that a particular email belongs to a particular real-world student or parent.
4.License grant
Subject to your payment of all fees due and your continuing compliance with these Terms, Tristack grants the Customer a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform during the subscription term, solely for the Customer's internal educational purposes and only by the number of Authorised Users covered by the Order. The licence does not extend to (i) sub-licensing, reselling, or making the Platform available to any third party as a service, (ii) use that competes with Tristack, or (iii) any use beyond the seat count, the storage limit, or the monthly quiz cap stated in the Order.
5.Acceptable use
You will not, and will not permit any Authorised User to:
- Reverse-engineer, decompile, or attempt to extract source code from the Platform, except to the limited extent permitted by §52 of the Indian Copyright Act, 1957.
- Scrape, crawl, or harvest content from the Platform by automated means, other than via APIs we expressly authorise.
- Use the Platform's output (questions, explanations, parent reports) to train, fine-tune, or evaluate any machine-learning model that competes with the Platform.
- Upload content that infringes third-party intellectual property, that is unlawful, defamatory, obscene, or that violates the Information Technology Act, 2000 or rules made under it.
- Upload personal data of any individual without a lawful basis to do so.
- Probe, scan, or test the vulnerability of the Platform without prior written consent — coordinated disclosure under §12 of the Privacy Policy is permitted.
- Use the Platform to engage in academic dishonesty during a high-stakes external examination — STAT is a formative learning tool and is not designed to be a proctored examination platform.
- Resell, lease, or rent the Platform or any output to a third party.
- Circumvent any technical or contractual usage limit, including seat counts and monthly quiz caps.
- Impersonate another user or misrepresent any affiliation with Tristack or any school.
Violation of this section is a material breach. We may, at our sole and reasonable discretion, suspend access immediately to protect the Platform or other Customers, with notice to the Customer's primary contact.
6.Intellectual property
Platform IP
All right, title, and interest in the Platform, including the codebase, the user interface, the visual design, the database schema, the curriculum tagging structure, the AI prompt templates, and the brand marks “STAT”, “Tristack”, “Sankalp”, and the wordmarks and logos associated with them, are and remain the exclusive property of Tristack Technologies LLP. These Terms grant the Customer no ownership rights and no implied licence beyond §4.
Curriculum reference data
The CBSE, ICSE, and State curriculum hierarchies seeded into the Platform are derived from publicly published syllabi and the National Council of Educational Research and Training (NCERT) framework. These reference structures are used in good faith for educational purposes consistent with the fair-dealing exception in §52(1)(i) of the Indian Copyright Act, 1957. Where a board, NCERT, or any other rights-holder notifies us of a specific concern, we will respond in line with §6(1) of the Information Technology (Intermediary Guidelines) Rules, 2021.
Feedback
If you send us suggestions, feature requests, or improvements (“Feedback”), you grant Tristack a perpetual, irrevocable, royalty-free, worldwide licence to use the Feedback for any purpose, including incorporating it into the Platform.
7.School content & user content
The Customer retains ownership of all Customer Content — uploaded files, custom prompts, rosters, and any other content the Customer or its Authorised Users submit to the Platform. The Customer grants Tristack a non-exclusive, royalty-free licence to host, display, transmit, and process Customer Content solely as required to operate the Platform and as described in the Privacy Policy.
The Customer warrants that it has the rights to upload its Customer Content and that the upload does not infringe any third-party rights, breach any duty of confidence, or contravene applicable law (including copyright in textbook scans, where the Customer is responsible for confirming permissible use).
8.AI-generated content
STAT uses AI (Anthropic's Claude) to generate quiz questions, explanations, and parent reports. AI-generated output is a tool to assist teachers — not a replacement for the teacher's pedagogical judgement.
- No warranty of accuracy. AI output may occasionally contain factual errors, omissions, or unsuitable phrasing. The teacher who creates a quiz is responsible for reviewing and approving the questions before publishing them to students. Tristack is not liable for marks lost, decisions made, or examinations affected by uncritical use of AI output.
- Ownership. Subject to payment of fees, Tristack assigns to the Customer a perpetual, royalty-free licence to use AI-generated output created on the Customer's instance for the Customer's internal educational purposes. The Customer may not redistribute or commercialise the output.
- No representation of authorship. Authorised Users will not present AI-generated content as wholly human-authored material in any external publication or assessment without disclosure.
- Service dependence. Question generation depends on Anthropic's availability. Outages or rate-limits at the AI provider may interrupt the feature; this is addressed by the force-majeure clause in §17.
9.Service levels & maintenance
Tristack will use commercially reasonable efforts to make the Platform available with a target uptime of 99.0%, calculated monthly, excluding:
- Scheduled maintenance, notified at least 48 hours in advance, conducted in low-traffic windows (typically 02:00–04:00 IST on weekends).
- Emergency maintenance to address a security vulnerability or data-integrity risk; we will notify as soon as practicable.
- Unavailability caused by the Customer's acts or omissions, third-party network failures upstream of our hosting provider, or events of force majeure (§17).
- Unavailability of optional AI features attributable to the AI sub-processor.
If verified uptime in a calendar month is below 99.0% due to causes within Tristack's reasonable control, the Customer's sole and exclusive remedy is a service credit equal to 5% of the monthly fee for the affected month, or 10% if uptime falls below 95.0%, applied against the next invoice. Service credits are not cash-redeemable.
10.Fees, billing, and taxes
- Fees are stated in the Order or, for Sankalp, on the in-app pricing screen at the time of purchase. All fees are in Indian Rupees unless otherwise stated.
- Indian Goods and Services Tax (GST), currently 18% on SaaS, is added to invoices unless the Customer provides a valid GST exemption certificate. The Customer's GSTIN is required for input-credit invoices.
- Institutional subscriptions are billed in advance, monthly or annually, per the Order. Late payment beyond 30 days from invoice date attracts interest at the lower of 1.5% per month or the maximum rate permitted by law, and may result in suspension after 14 days of written notice.
- Setup fees (book extraction, Play-Store listing, white-label Android app build) are one-time and non-refundable once work has commenced; see the Refund Policy.
- Sankalp top-ups are charged at the time of purchase via Razorpay. Free monthly quotas are not transferable, do not roll over, and have no cash value.
- We may revise prices at any time. For institutional subscriptions, price changes apply only on renewal and require 60 days' written notice to the Customer's billing contact.
11.Term & termination
Term
The subscription begins on the start date in the Order and continues for the term specified there. Unless either party gives written notice of non-renewal at least 30 days before the end of the current term, the subscription auto-renews for a like term at the then-current rate.
Termination for convenience
The Customer may terminate for convenience at the end of the current paid term by providing 30 days' written notice. Sankalp users may stop topping-up at any time and let their account lapse.
Termination for cause
Either party may terminate immediately by written notice if the other (i) materially breaches these Terms and fails to cure the breach within 30 days of written notice, (ii) becomes insolvent, files for bankruptcy, or has a receiver or liquidator appointed, or (iii) ceases to carry on business. Tristack may terminate immediately if the Customer breaches §5 (acceptable use) in a way that risks the Platform or other Customers, or fails to pay undisputed fees within 30 days of due date.
Effect of termination
- The licence in §4 ends immediately.
- The Customer may export Customer Data for 30 days after termination; we will assist in good faith with the export.
- Within 90 days of termination, Customer Data is deleted from production; backups age out within an additional 90 days. (See Privacy Policy §10.)
- Sections that by their nature should survive (IP, confidentiality, fees accrued, indemnity, limitation of liability, dispute resolution) survive termination.
- Termination by the Customer does not entitle the Customer to a refund for the unused remainder of the prepaid term, except as provided in the Refund Policy.
12.Data, privacy & security
Tristack's collection, use, storage, and disclosure of personal data is governed by the Privacy Policy, which is incorporated into these Terms by reference. The Customer acknowledges that, where Tristack acts as a Data Processor on the Customer's instructions, a Data Processing Addendum may apply; we will execute one on the Customer's reasonable request. Each party shall comply with its obligations under the DPDP Act, the Information Technology Act, 2000, and any rules or guidelines made under them.
13.Third-party services
The Platform integrates with third-party services that are essential to its operation: Anthropic for AI inference, Neon for managed database, Vercel for hosting, Razorpay for payments, and Google Fonts. Each third party is governed by its own terms and privacy notice. We select these providers carefully but we do not control their availability or their internal policies. Where a third-party service is unavailable, the dependent feature in the Platform may also be unavailable.
14.Warranties & disclaimers
Each party warrants that it has the legal authority to enter into these Terms.
Other than as expressly set out in these Terms, the Platform is provided “as is” and “as available”. To the maximum extent permitted by Indian law, Tristack disclaims all other warranties, express or implied, including (without limitation) implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, timeliness, or uninterrupted operation. We do not warrant that quiz outputs will improve any specific student's academic outcome, or that AI-generated content is suitable for any particular examination or grading decision.
Nothing in this section excludes any liability that cannot be excluded under the Consumer Protection Act, 2019, or other applicable Indian law.
15.Limitation of liability
To the maximum extent permitted by Indian law:
- Neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of business, loss of goodwill, loss of academic standing, or loss of opportunity, even if advised of the possibility.
- Each party's aggregate liability arising out of or relating to these Terms, in contract, tort (including negligence), under statute, or on any other basis, is capped at the fees paid by the Customer in the 12 months immediately preceding the event giving rise to the claim. For Sankalp customers whose total spend in that 12-month period is below ₹5,000, the aggregate cap is the higher of the actual fees paid or ₹5,000.
The cap and exclusions do not apply to: (i) the Customer's payment obligations, (ii) either party's indemnification obligations under §16, (iii) breach of confidentiality, (iv) infringement of intellectual property, (v) gross negligence or wilful misconduct, or (vi) any liability that cannot be limited under mandatory law.
16.Indemnification
By Tristack. Tristack will defend the Customer against any third-party claim alleging that the Platform, when used in accordance with these Terms, infringes that third party's Indian copyright, registered trademark, or registered patent, and will pay damages and costs finally awarded against the Customer or agreed in settlement. If such a claim is made or appears likely, Tristack may, at its option, (i) modify the Platform so it is non-infringing, (ii) procure a licence allowing continued use, or (iii) terminate the affected feature with a pro-rata refund.
By the Customer. The Customer will defend, indemnify, and hold harmless Tristack against any third-party claim arising from (i) Customer Content, (ii) the Customer's use of the Platform in breach of §5, (iii) misuse of AI-generated content in violation of §8, or (iv) any breach of the Customer's warranties under §7.
The indemnified party must promptly notify the indemnifying party of the claim, give it sole control of defence and settlement (provided no settlement imposes liability on the indemnified party without consent), and provide reasonable cooperation.
17.Force majeure
Neither party will be liable for any failure or delay in performing its obligations (other than payment obligations that have already accrued) where such failure or delay results from a Force Majeure Event, defined as any cause beyond the affected party's reasonable control, including:
- Acts of God: earthquake, flood, fire, cyclone, tsunami, drought, or other natural disaster.
- Acts of government, regulatory authorities, or central or state agencies, including export controls, sanctions, lockdowns, internet shutdowns, or licence revocations.
- War, armed conflict, terrorism, civil unrest, riot, sabotage, or insurrection.
- Public-health emergencies, including pandemics or epidemics, and consequent restrictions on movement, gatherings, or schooling.
- Failures of public infrastructure, including telecommunications, the Internet backbone, electricity grid, cooling, water supply, or BGP-level routing failures.
- Failure or sustained outage of an essential third-party service used by the Platform — including the AI inference provider (Anthropic), the managed database provider (Neon), the hosting provider (Vercel), or the payment gateway (Razorpay) — to the extent the failure is not attributable to Tristack's acts or omissions.
- Cyber-attacks of a kind, scale, or sophistication that could not reasonably have been prevented, including DDoS attacks above the mitigation capacity of the upstream provider, novel zero-day vulnerabilities in the underlying platforms, and supply-chain compromises in trusted dependencies.
- Strikes, lockouts, or labour disturbances not limited to the affected party's own workforce.
- Embargoes, trade restrictions, or any change in law that makes performance unlawful.
The party affected by a Force Majeure Event shall (i) notify the other party as soon as reasonably practicable, (ii) describe the nature of the event and the expected impact and duration, (iii) use reasonable efforts to mitigate, and (iv) resume performance as soon as possible after the event ends. If the Force Majeure Event continues for more than 60 consecutive days and prevents substantial performance, either party may terminate the affected Order on 15 days' written notice without further liability, and the Customer is entitled to a pro-rata refund of fees paid for the period after the event began (this is the only refund available where service is suspended due to force majeure).
18.Confidentiality
Each party may disclose to the other certain non-public information clearly marked confidential or that a reasonable recipient would understand to be confidential. The receiving party will (i) protect such information with at least the same degree of care it uses for its own confidential information (and not less than a reasonable degree), (ii) use it only to perform under these Terms, and (iii) not disclose it to any third party other than employees, advisers, and sub-processors bound by similar confidentiality obligations. The duty survives for 3 years after termination, and indefinitely for trade secrets.
Confidential Information does not include information that is or becomes publicly known without breach, was rightfully known before disclosure, was independently developed without reference to the disclosed information, or is required to be disclosed by law (in which case the receiving party will give prompt notice and reasonable cooperation in seeking protective treatment).
19.Compliance, anti-bribery, sanctions
Each party will comply with all applicable laws, including the Prevention of Corruption Act, 1988, the Foreign Contribution (Regulation) Act, 2010, the Prevention of Money Laundering Act, 2002, and any economic sanctions imposed by the United Nations Security Council or by competent Indian authorities. Neither party will offer, promise, or give any improper financial or other advantage to a public official or any other person in connection with these Terms.
The Customer represents that it is not, and is not acting on behalf of, any person or entity on a UN-restricted list, and that it will not use the Platform in violation of applicable export-control laws.
20.Dispute resolution & arbitration
The parties will attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms first by good-faith discussion between authorised representatives for at least 30 days from the date one party delivers a written notice of dispute. If the dispute remains unresolved after that period, it will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996.
- The arbitration will be conducted by a sole arbitrator appointed by mutual agreement, or, if the parties cannot agree within 15 days, appointed in accordance with the Act.
- The seat and venue of arbitration is New Delhi, India.
- The language of arbitration is English.
- The award is final and binding on the parties.
- Notwithstanding the above, either party may seek interim or injunctive relief from the courts of competent jurisdiction in New Delhi to protect its intellectual property, confidential information, or to enforce the provisions of §5.
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles. Subject to the arbitration clause above, the courts at New Delhi have exclusive jurisdiction.
21.General provisions
- Independent contractors. Each party is an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
- Assignment. Neither party may assign these Terms without the other's prior written consent, except that either party may assign to an affiliate or to a successor-in-interest in connection with a merger, acquisition, or sale of substantially all assets, on written notice.
- Subcontracting. Tristack may subcontract any of its obligations to the sub-processors disclosed in the Privacy Policy or to others on equivalent terms. Tristack remains responsible for its subcontractors' performance.
- Notices. Notices to Tristack must be sent to legal@tristack.tech, with a copy by post to the registered office. Notices to the Customer are sent to the email on the Order or the primary contact email on file.
- Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the rest of the Terms remain in full force.
- Waiver. A party's failure to enforce a provision is not a waiver of that or any other provision.
- Entire agreement. These Terms, the Privacy Policy, the Refund Policy, and any signed Order constitute the entire agreement between the parties on the subject matter and supersede all prior or contemporaneous agreements, representations, or understandings.
- Order of precedence. In any conflict between documents, a signed Order or MSA prevails over these Terms; these Terms prevail over the Privacy Policy and Refund Policy on contractual matters; the Privacy Policy prevails on data-handling matters.
- Updates. We may revise these Terms by posting a revised version with a new “Last updated” date. Material changes are notified to the Customer's primary contact at least 30 days in advance and apply at the next renewal or, for ongoing use, after 30 days' notice.
- No third-party beneficiaries. These Terms do not confer any rights on any person other than the parties.
- Headings. Section headings are for convenience only and do not affect interpretation.